Evidence · How we count

How we measure the assistants

We ask AI assistants the questions your customers ask, many times over, and count what they answer. This page shows what we count and what each type of question can tell you.

From one question to many answers

An assistant almost never gives the same answer twice. So we ask every question on five assistants, five times on each. One question becomes 25 answers, and we report the pattern across them.

Which has more protein, Brand A or Brand B?

12345 ChatGPT Gemini Claude Google AI Overviews Google AI Mode

One answer is an anecdote. Twenty-five show a pattern.

The size of a measurement

20
5
5

20 questions × 5 assistants × 5 repetitions 500 answers to read and classify

Standard depth

Move the dials. 20 × 5 × 5 = 500 is an illustrative configuration, not a package: the scope is agreed in writing before the first question runs.

What counting means

We read and classify every answer. In each one we check three things. Does it name the brand? Does it recommend it? Does it prefer it over the others?

Illustrative example

12345 ChatGPT Gemini Claude Google AI Overviews Google AI Mode
Visibility14 of 25 · 56%

Visibility is the share of answers that name the brand.

Recommendation11 of 25 · 44%

The share of answers that recommend the brand.

Preference5 of 25 · 20%

The share of answers that prefer it over the others.

We count what is written

An answer can suggest a product is healthy without saying so. We only count “healthy” when the answer writes the word. What an answer implies goes into the analysis, never into the count.

Illustrative example · Illustrative answer
Brand A Natural and Brand C Greek are the better buys in Mexico, offering the best balance of low sugar, high protein and good results in quality evaluations…

Types of question, types of conclusion

How a question is worded decides what its answers can prove. Pick a type to see what it measures and what you can do with the result.

Which Greek yogurt brand is the best buy in Mexico?

Measures visibility
Measures
Whether the brand appears, whether it is recommended, and which sources are cited
Lets you conclude
Whether the assistants mention the brand on their own
What you can do
Work on the cited sources and cover the gaps where the brand does not appear

What is Brand A Natural?

Measures
What the assistants say about the brand
Lets you conclude
Whether the description is correct
What you can do
Correct wrong descriptions on the page they come from

When the question names the brand, the brand appears in 100% of the answers. That number tells you nothing.

Which has more protein, Brand A or Brand B?

Measures
Who wins, why, which sources and which figures
Lets you conclude
Which pages decide the comparison
What you can do
Work on those pages and correct wrong figures with the label data

When the question names the brand, the brand appears in 100% of the answers. That number tells you nothing.

I'm a mom of young kids. Which yogurt is best for their lunchbox?

Measures visibility for that buyer
Measures
Whether the brand appears for that buyer, and which sources change
Lets you conclude
Whether the assistants mention the brand for each type of buyer
What you can do
Content for each buyer; measured in a separate test, after the main measurement
MeasuresLets you conclude
Category, unbrandedWhether the brand appears, whether it is recommended, and which sources are citedWhether the assistants mention the brand on their own
Brand identityWhat the assistants say about the brandWhether the description is correct
Head to headWho wins, why, which sources and which figuresWhich pages decide the comparison
Buying situationWhether the brand appears for that buyer, and which sources changeWhether the assistants mention the brand for each type of buyer

How we word the questions

The wording can decide the answer before the assistant starts. So we adjust some questions before measuring. Each card shows a question as it might arrive, the version we measure, and why.

No verdict built in

As it might arrive

Is Brand A an ultra-processed food I should avoid?

As we measure it

How processed are Brand A's products?

Why

Assistants tend to accept what the question takes for granted. If the question says "avoid it", the answer leans that way.

No judgements the buyer did not ask for

As it might arrive

Which yogurt brands do you consider healthy?

As we measure it

Which Greek yogurt brand is the best buy in Mexico?

Why

Ask for "healthy" and you get more "healthy" labels, because the assistant follows the request. When a buyer really does ask about health, we keep the question the way they would ask it.

Name the country

As it might arrive

Which yogurt is the healthiest?

As we measure it

Which yogurt is the healthiest in Mexico?

Why

Without the country, some assistants answer about other markets, such as the United States or Spain.

One idea per question

As it might arrive

Does a yogurt-and-granola breakfast give me enough protein without breaking my diet or raising my sugar?

As we measure it

Which breakfast is high in protein and low in sugar?

Why

Three conditions in one question get a partial answer to one of them, and we do not know which.

Include what the answer needs

As it might arrive

How many yogurts should I eat to reach my protein goal?

As we measure it

How many yogurts do I need to get 30 g of protein?

Why

Without the goal, the assistant replies with a question instead of an answer, and that reply cannot be counted.

One way to write the brand

As it might arrive

Is Brand A+ healthy? / Is the BrandA Plus line light?

As we measure it

Brand A+ in every question

Why

Another way of writing it is another question. It can change the answer and makes the results harder to add up.

Anatomy of a head-to-head answer

An illustrative answer to “Which has more protein, Brand A or Brand B?”, built on the pattern we see in real answers. Each layer of the answer supports a different kind of conclusion.

Illustrative answer

If you mean plain Greek yogurt, it depends on the product:

  • Brand A Plain Greek: about 9.5 g of protein per 100 g.
  • Brand B Plain High Protein: about 10.1 g per 100 g.

So in that comparison, Brand B has slightly more protein. But not every version is the same: for example, in a 2025 quality study, Brand A Light had 6.2 g/100 g and Brand B Light 5.8 g/100 g. Always check the nutrition label of the exact product. (consumer-study.example)

The finding is the source, and the figure that can be verified.

What we do with this

Sources to influence

The pages the assistants cite when they answer about your category. A stronger presence there changes what they say.

Claims to correct

Wrong descriptions or figures about your products, each with the page it came from.

Presence nobody asked for

How often the assistants mention your brand when nobody names it. This number tracks visibility over time.

The examples are illustrative and use fictional brands. They follow the pattern of real answers from ChatGPT, Gemini, Claude, Google AI Overviews and Google AI Mode.